Exit-Intent Trigger

The "Exit Intent" Trigger fires when the visitor intends to leave the page by tracking the mouse movements. Below you can find how to set up a popup with the "Exit Intent" trigger, all supported settings for this trigger, as well as how to trigger it with the JavaScript Events API.

To set up your popup to trigger on Exit Intent go to your popup settings > Behavior Tab > Trigger Section and apply the following settings:

Under the Trigger section, select Exit Intent.
Set the minimum time in milliseconds after the trigger will fire on the Minimum Time setting.
Set whether to fire the trigger once or unlimited times on the Firing Frequency setting.

Trigger Settings

Below, you can find all configurable settings when you choose the "Exit Intent" Trigger.

Setting	Value	Description
Trigger	Exit Intent	Fires when the visitor intends to leave the page
Minimum Time	1000	By default, the popup won't fire in the first second to prevent false positives, as it's unlikely the user will be able to exit the page within less than a second. If you want to change the amount of time that firing is surpressed for, you can pass in a number of milliseconds to timer.
Firing Frequency	Once Per Page	Configure the fire frequency of this trigger per page. Once Per Page: The trigger will fire only once per page. Unlimited: The trigger will fire whenever the event occurs on the page.

Does Exit Trigger work on mobile devices?

Yes, but it works in a different way. Given that mobile devices are touch-based, mobile exit is not based on mouse movement. Instead, there are distinct actions and signals EngageBox uses to anticipate when the visitor is about to leave.

Signal 1: Scroll Up

On most phones including iPhones and Android phones, the URL bar disappears when you scroll down. To type in a new URL to leave the page you’re on, you have to scroll up a little. When this happens, it's a good indicator that the user is exiting.

The key here is to find the right amount of scroll up. If it’s too sensitive, it will trigger as soon as the user scrolls up a little. On the other hand, if it’s not sensitive enough, your popup will never appear.

Signal 2: Back Button Pressing

Coming Soon.

Alternative exit signal using the Idle trigger

Another indicator the user is exiting is when they appear to be idle (not doing anything) on your website. EngageBox can detect when the user is not interacting with your page for a specific amount of time using the Idle Trigger. The point here is to use the Exit trigger only for desktop users and target mobile users with Idle trigger.

To learn how to target visitors based on their device they are using, visit the Device Condition.

Some users may don't find this solution super relevant as not interacting with a page doesn't mean the user is about to exit. However, ecommerce retailers have found this lack of action usually means the user is about to abandon the cart and by triggering an exit offer at just the right time can win the customer back.

EngageBox.onReady(function() {
    // Get box instance
    const box = EngageBox.getInstance(5);

    box.bindTrigger('onExit', {
        exit_timer: 5000
        firing_frequency: 2
    });
});

You can read more on the JavaScript Events API documentation, Exit Intent Trigger.

Exit-Intent Trigger

Trigger Settings

Does Exit Trigger work on mobile devices?

Signal 1: Scroll Up

Signal 2: Back Button Pressing

Alternative exit signal using the Idle trigger

Use Cases

Frequently Asked Questions

How to Trigger using JavaScript