New/Returning Visitor Condition

The New/Returning Visitor Condition makes it easy to target users that are coming to your site for the first time or are returning back from a previous session.

Options

In the table below you can see which options are available to setup the New/Returning Condition.

Use Case

The most common use case for the New/Returning Condition is when you want to display a special offer, or welcome new visitors while showing a different message to returning visitors such as by having a personalized discount.

How does the New and Returning visitors detection work?

First of all, EngageBox uses two cookies for the condition to work.

• tvp which is a Visitor Persistent Cookie and is always set whenever the Condition is used and until the cookie is removed from the visitor's browser
• tvs which is a Visitor Sesssion Cookie and expires after 20 minutes of inactivity.

How to test the New Visitor Condition?

To test the new visitor condition, follow the steps listed below:

1. Select the "Visitor is new" value in the condition.
2. Clear your browser's cookies.
3. Go into the page where your popup should appear.
4. The popup should now appear to your new visitors.

How to test the Returning Visitor Condition?

To test the returning visitor condition, follow the steps listed below:

1. Select the "Visitor is returning" value in the condition.
2. Go into the page where your popup should appear.
3. Wait until at least 20 minutes have passed (or leave the site for at least 20 minutes) and the session cookie should now be expired.
4. Go back to the page where the popup should appear for your returning visitors.